Customer Experience Activation Partner

We Partner With Luxury And Premium Brands To Activate Their Customer Experience

WHAT WE DO TO ACTIVATE YOUR CUSTOMER EXPERIENCE

WE USE THE POWER OF EMOTIONAL MAPPING™

Work on your Emotional Intentions™ and identify what you want your customers to feel during their experience.
Map your Emotional Intentions™ into your customer journey thanks to the power of Emotional Mapping™ methodology .
Design the actions to support their adoption and make them happen in real life.

WE KEEP YOU AWAY FROM IMPLEMENTATION TRAPS

Review your KPIs and commission scheme strategy.
Re-think the role and responsibility of back and front-office managers.
Brief your managers on how to make change happen and make it effective.
Recruit for attitude, and focus on behavioral skills.

WE SUPPORT YOU ON THE LONG RUN

We partner with your teams with onsite and phone support sessions.
We transmit our competence to your teams during full cycles (6 to 12 months) to ensure new practices are integrated in daily habits
We impact your sales growth and positive customer's Word Of Mouth.

HOW WE WORK

We provide Consulting Services and dynamic interactive Workshops.

One size does not fit all: we offer a tailor-made approach, specific to you.

When you work with Activate Experience, you get skilled, international, senior experts practitioners who understand your specialized business and the experienced support you need.

We know one-shot consulting does not produce sustainable results: our offer ensures a structured activation support to guarantee durable change.

We measure the impact of our work on your business results.

To learn more, contact us now.

WHAT IS EMOTIONAL MAPPING™?

Emotions are sparkles that light up your Customer Experience.

Emotional Mapping™ is our methodology to help you design a Customer Experience based on Emotional Intentions™, NOT on processes. The result? A deep activation of your customer experience, a mindset shift with your employees, and a breakthrough in your sales performance.

We facilitate our workshops through groundbreaking methodologies that allow to reach powerful outcomes in a collaborative, intercultural and efficient way.

Our workshops are done to get rapid and meaningful insights. We focus on actions and implementation.

OUR RESULTS

By working with us, our Clients have found the path to Profitable Growth:

Increase in Sales of USD 2M (+14%) over one year with comparable network and sales force.
Conversion Rate increase by double digits.
Increase of Clients' pro-active Recommendation (positive word of mouth) +10%.
Best World Shopping Experience Awards.
Decrease and Stabilization of Staff Turnover Rate and increase in engagement and employee motivation.

You are highly experienced in Retail and the Service industry in general.

You love to see the impact of your work with others in the business results.

You want to facilitate interactive and energizing workshops with high added value that will make you meet teams around the world.

You are experienced in coaching people and want to express your skills with our clients.

WORK WITH US

OUR PARTNERS

14 Offices

70 Countries

200 + Clients

As a powerful team, Activate Experience, Albatross CX and Face2Face bring you a global focus and the best expertise in bespoke retail.

We work with the best. We have decades of cumulative expertise in:

- Transforming high-end retail brands into passionate, customer centered and profitable businesses.

- Creating emotional impact in the retail and service industry through carefully crafted employee and customer experiences.

- Evaluating customer experiences and their impact on Sales, Word of Mouth and branded Emotional Perception.

- Training staff and coaching managers in the field to embrace change, integrate and create a culture that sustains profitable business growth.

CONTACT US

Contact

Joe Sejean

CEO and Founder

+971 50 149 62 68

Dubai, United Arab Emirates

Want to build your strategy to improve your customer experience and impact your sales? Wonder how to use and implement Emotional Mapping™ Workshops to transform your business?

Write us a message!